OFFICIAL AUSTRALIAN DISTRIBUTOR FOR SCUF & ASTRO GAMING

FAQ

Jump to: SCUF Gaming | Local Warranty | Shipping

 

SCUF Gaming

Is Bluemouth the official Australian distributor for SCUF Gaming?

Yes, Bluemouth are the only official Australian distributor of SCUF Gaming products. Ordering from an Australian distributor ensures faster shipping of gaming products, local service and local warranty.

Can I place an order for a tailored SCUF controller?

Bluemouth are importing the World’s best-selling 25-30 SCUF controllers, all pre-configured and ready to go in a retail-ready box. All are official Xbox One and PS4 controllers, customised with advanced functional and design features that competitive gamers want.

 To draw a distinction, it’s not the tailored, custom-build service we’re offering from Australia, as the choices would be infinite and we’d need an assembly line. For that solution, buyers still need to go to scufgaming.com

What we are doing locally is offering pre-build models, with fast shipping from an Australian Warehouse, backed with a local warranty, local customer service & local customer support. Meaning customers get them faster, with local support and  greater piece of mind.

What is the difference between Basic & Deluxe SCUF controller package?

PS4 Basic ($219 - $269) has the following inclusions:

  • A choice of colours
  • Two rear paddles (PS4), four rear paddles (Xbox One)
  • Standard Grip
  • Interchangeable thumbsticks
  • Left Thumbstick:  SCUF domed regular length
  • Right Thumbstick:  SCUF domed regular length
  • Scuf Ring Color:  Black

PS4 Deluxe ($289 - $319) has the above inclusions PLUS:

  • On-the-fly Electro Magnetic Remapping of the paddles (EMR)
  • Adjustable Hair Trigger + Trigger Stop Mechanism

After market upgrades

Tailoring / tweeking, can be done by customers further-down-the-line with our after-market kits.

  • Grips are upgradable
  • Various thumbsticks (tall / short, domed / concave)
  • The rings around the thumbsticks can be changed colour

To see aftermarket products, visit our Aftermarket Products page 

      What type of controllers are available?

      Bluemouth stocks SCUF Gaming controllers for Xbox One & PS4

      Local Warranty

      SCUF Controllers & Accessories

      WARRANTY PROCESS

      STEP 1: Troubleshooting

      *****Review the troubleshooting tips at***** https://scufgaming.com/support

      to assess and possibly resolve the issue you have with your Game Controller or Accessory.

      STEP 2: Use Your Warranty

      If you are unable to use the troubleshooting tips mentioned above to resolve your issue with your Game Controller or Accessory, please return your Game Controller or Accessory to us and include a copy of your proof of purchase. You are responsible for any and all costs you may incur in shipping your Game Controller or Accessory back to us.

      If you purchased a Game Controller directly from SCUF or an authorized distributor (a) within the last 14 days, your Game Controller will be repaired or replaced with proof of purchase, or (b) within the last 90 days, your Game Controller will be repaired at our discretion. After 90 days, you will be responsible for the total cost to repair or replace your Game Controller.

      If you purchased an Accessory (a) within the last 14 days, please return your Accessory and a copy of your receipt for a full refund, or (b) within the last 30 days, please return the Accessory to us to be replaced. If more than 30 days have lapsed, you are responsible for all costs associated with repairing or replacing your Accessory.

      Upon the initial use of your Warranty and after your repaired or replaced Game Controller or Accessory has been shipped to and received by you, your Warranty will be renewed on a one-time basis, an additional 90 days for a Game Controller and an additional 30 days for an Accessory. All repairs and replacements will be made by us free and clear of any liens or encumbrances, as allowed by applicable law.

      STEP 3: Warranty Timeframe

      Game Controller

      Repair or Replacement – After we receive your Game Controller and your payment, if required, it will take us up to 15 business days to repair or replace it.

      Accessory

      Replacement – After we receive your Accessory, it will take up to 7 business days to replace your Accessory.

      Full Refund – After we receive your Accessory, it will take up to 7 business days to send out your full refund.

      Once your Game Controller or Accessory has been repaired or replaced by us, we will ship them to you, at our expense, back to the original address provided by you during the purchase of the Game Controller or Accessory, unless an alternate shipping address has been provided.

      5. What if Your Warranty Has Expired?
      WARRANTY EXPIRATION

      If your Game Controller or Accessory is not covered by the Warranty, you are responsible for one hundred percent (100%) of the cost to repair or replace the Game Controller or Accessory. Once we receive your Game Controller or Accessory, we will inspect it to determine the cause of the defect, malfunction or failure. After completing our inspection, we will contact you and inform you of the total repair or replacement cost. If your Game Controller or Accessory is not covered under the Warranty, your Game Controller or Accessory will not be repaired or replaced until we receive payment from you.

       

      New products (excl. SCUF)

      Bluemouth offers a non-transferable, 1 year replacement warranty on new products with proof of purchase.

      For all new products purchased, if a defect has appeared after the 90 days from the date of purchase, you can initiate a repair by following the online repair process at http://www.tecworks.com.au/warranty

      Refurbished products

      Bluemouth offers a non-transferable, 90 day replacement warranty on refurbished products with proof of purchase.

      For all refurbished products purchased, if a defect has appeared within the 90 days from the date of purchase, you can initiate a repair by following the online repair process at http://www.tecworks.com.au/warranty

      Australian Warranty Statement

      Product comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

      All warranty claims must be facilitated back through the retailer of purchase, in accordance with the retailer’s returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of purchase - are the full responsibility of the consumer.

      Shipping

      How long will it take for my order to arrive?

      All gaming products ordered from Bluemouth Direct are shipped out of our warehouse in Greenacre, New South Wales.

      Your order will be processed within 1-2 business days and shipping will occur immediately thereafter. 

      Bluemouth uses TNT with tracking numbers to deliver packages around Australia.

      For transit times, this will be calculated at the time of your order.