FAQ

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SCUF Gaming

Is Bluemouth the official Australian distributor for SCUF Gaming?

Yes, Bluemouth are the only official Australian distributor of SCUF Gaming products. Ordering from an Australian distributor ensures faster shipping of gaming products and local warranty. Please note, SCUF controllers are not made in Australia and service centres are located oversees for repairs.

Can I place an order for a tailored SCUF controller?

Bluemouth are importing the World’s best-selling 25-30 SCUF controllers, all pre-configured and ready to go in a retail-ready box. All are official Xbox One and PS4 controllers, both of which are compatible for PC, customised with advanced functional and design features that competitive gamers want.

To draw a distinction, it’s not the tailored, custom-build service we’re offering from Australia, as the choices would be infinite and we’d need an assembly line. For that solution, buyers still need to go to scufgaming.com

What we are doing locally is offering pre-build models, with fast shipping from an Australian Warehouse, backed with a local warranty, local customer service & local customer support. Meaning customers get them faster, with local support and  greater piece of mind.

 

After market upgrades

Customers can purchase add-ons that are not included to upgrade their controller further

  • Various thumbsticks (tall / short, domed / concave)

  • Different coloured Ring Locks (The rings that secure the thumbsticks)

  • Different coloured Fang Trigger covers (Only compatible with controllers that have adjustable triggers and removeable covers)

To see aftermarket products, visit our SCUF Accessories page 

      What type of controllers are available?

      Bluemouth stocks SCUF Gaming controllers for Xbox One & PS4, which are all compatible with PC

      Please see "What's in the box" tab on product pages for inclusions with your SCUF model

      Local Warranty

      Please see our Returns Policy for Warranty information.

      Shipping

      Can I pick up my order?

      No, we do not have a store front to service customer pickups

       

      How long will it take for my order to arrive?

      All gaming products ordered from Bluemouth Direct are shipped out of our warehouse in Greenacre, New South Wales by TNT with tracking numbers.

      All SCUF purchases are shipped from our head office in Melbourne, Victoria and shipped via Australia Post with tracking numbers for orders. 

      Your order will be processed within 1-2 business days and shipping will occur immediately thereafter. 

      Please make your selections at checkout as to the speed of your order (Express or Parcel Post). 

      Express typically takes 2-3 business days, and Parcel Post takes 7-8 business days, however for all purchases please consider processing times when selecting postage. 

      Australia post shipping is dependent on their delivery network and timelines please go here to determine your best shipping estimates.

      Why hasn't my order shipped?

      Please note, we do not ship orders until payment has cleared, so if you have paid by Paypal eCheque, your order will not ship until we receive confirmation on payment clearance. 

      We try as much as possible to process orders quickly, however if you place an order after midday or on the weekends your order will not be attended to until the next business day and you should consider this when estimating arrival dates. 

      Why isn't my tracking number displaying up-to-date information?

      We use both Australia Post and TNT to ship orders and as such, are restrained by their tracking systems. If you have been provided a tracking number, information may not be available straight away and you may need to wait overnight for shipping information to update. 

      Can you please ship now/ASAP/guarantee by the weekend etc.?

      As per above answered questions, you have the option to select shipping method at checkout to ensure faster delivery, however if you order later in the day or later in the week we cannot provide any guarantees that you will receive your order by the date you require. Please place your orders as soon as possible to remove disappointment at order delays.