FAQ

 

Local Warranty

Please see our Returns Policy for Warranty information.

 

Shipping

 Can I pick up my order?

No, we are an online store, we do not have a physical store location to service customer pickup.

 

How long will it take for my order to arrive?

All gaming products ordered from Bluemouth Direct are shipped out of our warehouse in Greenacre, New South Wales by TNT with tracking numbers.

All SCUF purchases are shipped from our head office in Melbourne, Victoria and shipped via Australia Post with tracking numbers for orders. 

Your order will be processed within 1-2 business days and shipping will occur immediately thereafter. 

Please make your selections at checkout as to the speed of your order (Express or Parcel Post). 

Express typically takes 2-3 business days, and Parcel Post takes 7-8 business days, however for all purchases please consider processing times when selecting postage. 

Australia post shipping is dependent on their delivery network and timelines please go here to determine your best shipping estimates.

 

Why hasn't my order shipped?

Please note, we do not ship orders until payment has cleared, so if you have paid by Paypal eCheque, your order will not ship until we receive confirmation on payment clearance. 

We try as much as possible to process orders quickly, however if you place an order after midday or on the weekends your order will not be attended to until the next business day and you should consider this when estimating arrival dates. 

 

Why isn't my tracking number displaying up-to-date information?

We use both Australia Post and TNT to ship orders and as such, are restrained by their tracking systems. If you have been provided a tracking number, information may not be available straight away and you may need to wait overnight for shipping information to update. 

 

Can you please ship now/ASAP/guarantee by the weekend etc.?

As per above answered questions, you have the option to select shipping method at checkout to ensure faster delivery, however if you order later in the day or later in the week we cannot provide any guarantees that you will receive your order by the date you require. Please place your orders as soon as possible to remove disappointment at order delays.